Frequently Asked Questions

  • Q.What if I want to un-subscribe?

    A.Take a deep breath and say Oooouummmmmmm, three times. And, relax.  Then if you still want to unsubscribe log into your account at Artisan Jewelry Times.  On Your Membership Information Dashboard, click the “Cancel” button on the “Active Subscriptions / Monthly Subscription”segment.  Your subscription will be canceled and you should receive an email from PayPal stating same. See screenshot below.

    AJT Cancel

    Alternatively you may contact us at support@artisanjewelrytimes.com and we will help you unsubscribe

  • Q.What is Artisan Jewelry Times?

    A.Artisan Jewelry Times is an on-line digital magazine, sometimes called an “ezine,” that is published on the 1st day of every month. The magazine is primarily for handmade (Artisan) jewelry makers, and those who admire Artisan Jewelry. It is intended to be informative, entertaining and inspiring to all art jewelry lovers, but especially to those with skill levels of novice to intermediate. The magazine is published by artisan jewelry makers for artisan jewelry makers worldwide.

  • Q.Is the magazine just an ezine or is it available in print?

    A.The Artisan Jewelry Times is an ezine, meaning that it is in PDF format. Print magazines are expensive to produce and would require us to sell each issue for a much higher price. To offset the price, much of the magazine would be advertising, as with most print magazines. We prefer an ezine with limited advertising aimed specifically at our target audience. You get to decide how much of the magazine you want to print. With print costs going up every year it’s nice to be able to offer our readers 50 to 70+ pages of quality material each month for just $4.95.

  • Q.How do I subscribe?

    A.Subscription is a two part process. First, click on the “subscribe” button. You are asked to configure your membership account by providing a User Name, Password, eMail address, and your real name. Then you are transferred to PayPal. We use PayPal to manage your subscription payment, and it is done on the PayPal site. We do this so that none of your credit card or PayPal information is stored on the Artisan Jewelry Times web site; it is all securely stored and maintained by PayPal. Once payment is made, you are returned to the Artisan Jewelry Times web site where you may use your User Name and Password to log in.Going forward you will be re-billed by PayPal each month on the date of your first payment. For instance, if you subscribed on the 12th of the month, you will be re-billed on the 12th of each subsequent month for as long as you wish to remain a subscriber to the magazine. You may cancel your subscription in PayPal at any time. You will then no longer be billed for the magazine, and will lose access to the magazine at the end of the month for which you may have already paid. With any subscription issues or questions please contact us at support@artisanjewelrytimes.com. Because of the way our billing cycle is set up, unless you subscribe on the 1st of the month, you will always receive your issue before you are billed for that month. For example, if you subscribe on Jan. 15st you will get the Jan. issue which was published on the 1st of January. Then you will get the Feb. issue on Feb. 1st, but won’t be billed for it until Feb. 15.

  • Q.How do subscribers download the magazine?

    A.From the Home Page, sign in and you will be taken to the subscriber’s personal page. Once there, look for the “Get Current Issue” button on the lower left hand side of the page. Click on the Get Current Issue button and the current issue should load. You may read the issue online, or download it to your computer. You may also print the issue for your own use. See below for information about our copyright and questions about sharing. Just make sure to save the issue to your own computer (not just the link). Since we replace the issue with a new one on the 1st, the link is always the same. You need to save the issue with a unique name to your own computer. Your back issues will automatically be added to your personal subscriber page each month. So, if you lose an issue, just go back to your page and download the issue there.

  • Q.Why is the magazine screen sometimes blank when I try to see it online?

    A.The Artisan Jewelry Times is delivered using the PDF format. Some browsers (like Firefox) may need a “plug-in” to read a PDF format document. The problem may be in your browser.If you have Firefox as your browser click on the link below . . . http://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox . . . then on the web site click on the Adobe Reader button, click download, and follow instructions.For Microsoft Internet Explorer click on the following web address . . . http://www.adobe.com/support/downloads/product.jsp?platform=windows&product=10 . . . then click on the latest version under “Full Download” and follow instructions.To Read a PDF on iPad, or other Apple device to to iTunes to get the plug-in. Click on the link below to go to iTunes for the Adobe reader: https://itunes.apple.com/us/app/adobe-reader/id469337564?mt=8 If you still have a problem reading PDF files, please contact Adobe for help at http://www.adobe.com/support/

  • Q.I tried to download the current issue, but the previous issue comes up instead. What do I do?

    A.Each month we replace the previous issue with the current issue, but the link is the same. Your computer is remembering the previous issue, so all you need to do is refresh the screen or hit F5 and the new issue should load.

  • Q.Do you have any advice about how and where to save my issues?

    A.We sure do! Artisan Jewelry Times is automatically saved to your personal subscriber’s page each month and they are available to you at any time 24/7 by just loging in to your subscription account.  However, we receive many emails from readers whose computers have crashed or been infected with a virus and they have lost their Artisan Jewelry Times issues. We are happy to replace them when this happens.  Just go to the “Contact Us” page and send us word that you have lost some or all of your issues.  We will send you a link to those issues that you lost.  But if you save your AJT issues (and any other tutorials you purchase from other artists) onto an external thumb drive, iPad or other device, they will be safe in the event of a computer malfunction. Thumb drives are less than $20 and will hold years’ worth of Artisan Jewelry Times issues.  We highly recommend keeping your back issues safely on an external drive, like a thumb drive.

  • Q.Why is some of the web site only available to subscribers?

    A.Access to some of the features of the web site and to the monthly magazine is available only in the subscriber’s area. This is a feature and benefit of being a subscriber to the magazine. We will still have lots of free stuff for those that want to visit our site. But, over time the web site is intended to become a more and more valuable resource for the subscribers.

  • Q.Why do I have to go through PayPal to subscribe?

    A.We want your financial information to be secure and private. For this reason we elected to use PayPal as our payment processor. PayPal handles all of the payments, thus we never see your financial information.

  • Q.Why does PayPal say they need my credit card if I only want to use my PayPal account to subscribe?

    A.PayPal provides an instant payment to Artisan Jewelry Times when a subscription is created. PayPal’s policy is to secure the payment via one of three sources so that an orderly culmination of the transaction may occur. PayPal will first look to any available balance in the subscriber’s PayPal account; then, from the subscriber’s verified bank account; and Third, from a credit card attached to the Subscriber’s PayPal account. If a credit card has not been listed on the account, PayPal asks that one be listed at the time of subscription to provide a backup in case the first two options fail. The credit card is only used if the first two sources of payment are not possible and do not fund. It is important to keep your credit card information up to date with PayPal even if it is just a back-up funding source. They will notify you when your card is getting ready to expire and then you can go to PayPal and update it. Doing so will ensure that your subscription will uninterrupted.

  • Q.I got an email from PayPal about my Credit Card expiring, but I ignored it. Now my payment to the Artisan Jewelry Times failed. What can I do?

    A.First of all, don’t worry. This happens all the time since many people think those emails from PayPal are spam. Fortunately updating your card with PayPal is very quick and easy. • Sign onto PayPal and highlight the Profile tab in the upper middle part of the screen. • Click the My Money link and then the Update link next to Debit and Credit Cards. From this screen you can edit an existing card (update the expiration date, for example).Once our credit card information is updated your subscription should continue uninterrupted.

  • Q.My subscription was cancelled. What happened?

    A.First, we want to assure you that we NEVER cancel a subscription. Because PayPal is our payment processor, they cancelled the account automatically when they were unable to bill the payment.In most cases this is due to the subscriber’s credit card expiring and not being updated or a new card being registered with PayPal, but not linked to the Artisan Jewelry Times. A subscription can also be cancelled if a subscriber’s credit card was stolen, lost or compromised in any way. Don’t worry. It’s easy to fix.Fortunately it is very quick and easy to re-subscribe, and you can even use your same username and password. Just go to the Artisan Jewelry Times website (http://www.artisanjewelrytimes.com) and click on the Red Subscribe Button at the top left side of the website.  Then just follow the prompts.  In a few minutes you will be subscribed again and you will be good to go.

  • Q.bullet If my credit card is lost or stolen, what do I do about my Artisan Jewelry Times subscription?

    A.From time to time a subscriber’s account will be cancelled by PayPal because the credit card they had registered as a back-up funding source was lost or stolen or the account was closed for some other reason. In cases like this you can go to PayPal to register the new card and re-subscribe using the directions above. It does take a few minutes to update with PayPal and re-subscribe, but once it’s done there is nothing more to do until the new card is set to expire several years down the road.

  • Q.Can I contact PayPal and talk to a real, live person?

    A.Yes, there really are living people working for PayPal and they are actually very nice and helpful. At the bottom of the PayPal home page is a Contact link. Click that and then select Call Us. You will be issued a one-time pass code that you will type in when you call. Listen to the choices, but just say “”operator” and you will bypass the endless choices the machine gives you. Once an operator answers he or she should be able to help you with your account.We are also here to help if you’d rather talk to us in person than communicate by email. Just call us at 800-261-1520 FREE and we’ll be happy to help.

  • Q.May I subscribe using only my Credit Card?

    A.Yes, PayPal allows subscribers to use their credit card to fund the subscription. At the present time PayPal does not have a way to update your credit card info with them when your card expires. They will simply cancel your subscription. When that happens you can come back to our site and re-subscribe with your updated card and it only takes a few minutes. We apologize for that inconvenience, but PayPal is currently working on a way for Credit Card purchasers to update their information without having a PayPal account, and by using PayPal to process our payments your financial information is much more secure than if we did it from our own facility.

  • Q.bullet How will I know when a new issue is available?

    A.Every month we upload the new issue to our website shortly before midnight on the eve of 1st. At any time after midnight subscribers can log onto our site and get the new issue. We also email our subscribers each month as the new issue is published. The new issue is available to you for a full month before we replace it with a new issue. Please note that at the time a new issue becomes available, the previous issue will no longer be available. So, be sure to get your current issue during the month of publication. The new issue replaces the old issue on the 1st of each month.

  • Q.I’m not getting emails from the Artisan Jewelry Times. What is happening?

    A.We send out emails to every subscriber announcing the new issue, but for some reason unknown to us, some email providers block or bounce some of our emails every month. If you did not get our courtesy emails you still have access to the new issue. Read below…

  • Q.Do I need the email to get the issue?

    A.No, we send the emails to our subscribers as a courtesy, but you can access the current issue at any time, from any computer, by simply logging in either on the home page or on the subscriber’s page. There is a link on the right side of the subscriber’s page to the current issue.

  • Q.What happens if I forget to download and save an issue? Can I get a replacement?

    A.Yes, once you have purchased and issue we will be happy to replace it. Just email us at support@artisanjewelrytimes.com and ask for a replacement. Also, we do keep a purchaser’s history archive online, so your back issues are available on the personal subscriber’s page on the web site. We ask you to save issues to your own computer each month. If you lose an issue, have a computer crash, or are missing any issues you have paid for, just go the the website, sign in, and all of your issues are available right on your subscriber’s home page.  Otherwise email us and we are happy to help you.

  • Q.Can I purchase back issues?

    A.Yes, we have all of our back issues for sale on our website. If you are a subscriber and want to buy back issues that were published before you subscribed, you can purchase them in the subscriber’s area for just $4.95 per issue. (Remember, we’ll replace any issues you’ve already purchased for free if they are lost or if you have a computer malfunction). If you aren’t a subscriber, there is a link to our back issues on our home page. Each issue is just $6.95.

  • Q.Do you have a free sample issue I can see before I subscribe?

    A.We sure do! We have a link on our homepage that will allow you to request a copy of our free sample issue. It the actual January, 2015, issue; our first issue. It is representative of the quality you will get month after month with the Artisan Jewelry Times.    But, honestly, the magazine has gets better and better as it goes forward.

  • Q.May I give the free issue to friends and family?

    A.Yes, please do. Better yet, if they come to our site and sign up for it they will be on our mailing list and will receive our emails that we send out from time to time with special offers, free tutorials, etc. We never send out an email unless we have something of value to share, so you don’t have to worry about us inundating you with emails.

  • Q.Can I send issues of the magazine to friends and family?

    A.Please don’t. If you contact us we will be happy to help you purchase a back issue, or issues, for someone as a gift. But if you are a monthly subscriber or have purchased back issues, we ask that you not distribute them to anyone else. The Artisan Jewelry Times is copyrighted material intended for your use only. It’s OK to show it to your friends so they can see what it’s all about, but we ask that you not email it to anyone. We understand that from time to time you may want to print a tutorial and take it with you to a live jewelry event, and that’s fine. Just please don’t distribute links to the magazine or the PDFs without our prior permission.

  • Q.May I write an article or do a tutorial for Artisan Jewelry Times?

    A.We welcome articles, article ideas, tutorials and tips from our readers and friends.The Times is a “Niche” publication, meaning that it is aimed at a specific audience.  Unsolicited articles, tutorials and other things provided by our members are appreciated, but may not be used for some period of time, if ever, if the themes on which we are working do not match your contribution.  So it is best to contact us by email with your idea and if it fits you may see your name in print and become famous. Contact us at our Contact Us page or email us at support@artisanjewelrytimes.com.